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Track response time, resolution time and other metrics by user, team, mailbox and more.
Track response time, resolution time and other metrics by user, team, mailbox and more.
Common use cases include:
- Response time over time
- Response time by day of week
- Response time by mailbox, team
- Ratings by user
- Total messages by user
- Total chats by user
- Most active customers
- Received customer messages over time
- Segment report by mailbox custom field
- Filter by conversation tag
- Conversations
- Threads
- Customers
- Users
- Teams
- Team members
- Mailboxes
- Folders
- Ratings
- Tags
- Custom fields
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We are still working on this connector.
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